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Patient Flow Management from Intouch with Health

By Doug Hopkins, Intouch with Health (A VitalHub Company) Added 18th Nov, 2019 Updated 9th Aug, 2021

Intouch with Health is the prime supplier of patient flow solutions to the NHS acute sector, with a portfolio of innovations supporting hospitals deliver digital transformation. The award-winning Intouch Platform supports over 50 Trusts to manage patient flow in an integrated manner and currently processes over 30 million appointments annually. At the centre of the Platform is Flow Manager – a digital dashboard enabling staff to manage each stage of the patient journey - which currently processes 31% of all NHS Outpatient attendances.


Intouch with Health integrated Virtual Clinics Management Suite (iVCMS) - delivering virtual clinics and virtual care.

Through intregation with most PAS/EPRs and our video Partners (Attend Anywhere, Healthcare Communications, Modality Systems, Visionable (and coming soon Kraydel and DrDoctor), Intouch has resolved many of the operational issues Hospitals face since going live with video.

- Automated end to end process for your patients and clinicians-Automated patient authentication-Greatly reduced adminsitrative burden per clinic or virtual attendance-Management reports across all types of attendance (F2F, video and phone)

For the first time Hospital clinics have a choice of running Blended Clinics (F2F, video or phone) optimising clinical time and space, providing choice for patients and clinicians.

Following the outpatient attendance, the clinician can complete the outcome using the Intouch eOutcome, a smart, digital solution of the Hospitals outcome paper forms. Allowing for quick completion or all clinical activites (for correct payment) and required Follow Up requirements (discharge, FU F2F, video, phone or PIFU).

Intouch second phase is Virtual Care. Intouch is working multiple clinic app providers to integrate their applications into iVCMS. This allows clinicians to view real time patient data whilst holding a video call, on the same dashboard - reducing the need for the clinician to open multiple apps.

the use of iVCMS, Virtual Clinics and Virutal Care will truly transform outpatients


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