This website will close on 30 April 2024. After this date, your content will not be accessible. Please contact for more information.

Proven innovation
Share innovation


By Laura Serra, Leicestershire Partnership NHS Trust Added 22nd Jul, 2019 Updated 2nd Oct, 2023

ChatHealth is a safe and secure text messaging service that helps service users get in touch with healthcare professionals. First developed by school nurses at Leicestershire Partnership NHS Trust (LPT), ChatHealth supports greater efficiencies within nursing teams, with individual nurses able to provide for a greater number of service users. It is cost effective and uses technology millennials are familiar with, providing confidential and timely access to healthcare. 


ChatHealth helps to safeguard vulnerable service users, using technology they are familiar with to enable them to securely contact a healthcare professional, supporting timely, confidential access to help. ChatHealth is co-designed by clinicians and service users. Its messaging helplines make holistic help universally accessible, simply by promoting a single centrally-staffed service throughout an area. Service users do not need to wait for a clinician to visit and the service is completely anonymous, meaning it reaches out to often seldom-heard groups.

• Available to nearly six million people across the UK, including young people and the parents/carers of babies, children and young people • Increases service reach/access - could deliver approx. 100 additional contacts every month• Overcomes the stigma or embarrassment of face-to-face consultation• Reaches more underserved groups - For example, 1 in 5 male users compared to 1 in 10 in face-to-face clinics

ChatHealth can help health teams to deliver more contacts with existing resources. At any time, just one healthcare professional can handle all messaging enquiries from an entire population, usually only impacting around 0.5WTE capacity. At a combined cost of £10k (salary and product licensing) less than a WTE post, a single healthcare professional can support a population of 85,000 service users and deliver 50 contacts p.c.m. These low-cost additional contacts eliminate unnecessary face-to-face contact (more resource intensive, more costly to taxpayers). They say it would take four more staff to deliver the same number of additional contacts face-to-face, costing £150k.

Find out more at and take a look at our Impacts Report

Related Innovations